Technical Support

• For technical support contact learningsupport@yourmembership.com

• For questions regarding course content contact education@sensoryhealth.org

• For answers to common questions about courses, membership, and payments, visit the Help/FAQ page

• For all other questions see Other Resources at the bottom of this page.

System Requirements

Minimum Internet Bandwidth (speed test)

· Standard Definition (SD) videos: 5 Mbps

· High Definition (HD) videos: 8 Mbps

Computer Operating System

· PC: Windows XP or newer

· Mac: OS X 10.5 (Leopard) or newer

Web Browsers

· Internet Explorer 8.0 or above

· Firefox most recent 2 public versions

· Safari most recent 2 public versions

· Google Chrome most recent 2 public versions

Browser Plug-ins

· Flash Player version 10.2.159.1 or higher. Go to Adobe Flash Player to install the latest version

Video Issues

Should you have any problems viewing a video try these tips below. If you are still unable to view your video, please contact our technical support team at learningsupport@yourmembership.com. We will respond to your request within 24 business hours.

1. Try a different web browser: There may be a temporary issue or incompatible setting with the browser you are using. See system requirements  above

2. Restart your device: Restarting your device, Internet modem, and/or router can resolve most intermittent connectivity issues.

3. Shut down other programs and stop other Internet activity on your computer and in your home or office: Other devices using your Internet connection can negatively impact your streaming quality.

4. Check the connection to your Internet Service Provider (ISP): If your connection speed is much slower than usual, we recommend that you contact your ISP for additional help. Be sure you meet the minimum requirements of 5-8 mbps by testing your Internet speed here.

Other Resources

• Frequently Asked Questions - visit the Help/FAQ page

• Other educational opportunities – visit STAR Institute Education page

• General information on SPD – visit STAR Institute About SPD page

• Answers to specific questions regarding SPD - visit STAR Institute FAQs

• Sign up for mailing list – submit  Contact Form 

• Parent resources - visit STAR Institute Downloadable Flyers page

• Help finding a service provider in your area - If you live in Colorado or can travel, if you live outside of Colorado and can’t  travel visit STAR Institute Treatment Directory

• Research articles relevant to SPD - visit STAR Institute Library

• For any other questions contact STAR Institute at treatment@sensoryhealth.org