Technical Support

  • For answers to common questions about courses, membership, and payments, visit the Help/FAQ page
  • For all other questions see Other Resources at the bottom of this page.

System Requirements

Minimum Internet Bandwidth (speed test)

· Standard Definition (SD) videos: 5 Mbps

· High Definition (HD) videos: 8 Mbps

Computer Operating System

· PC: Windows XP or newer

· Mac: OS X 10.5 (Leopard) or newer

Web Browsers

· Internet Explorer 8.0 or above

· Firefox most recent 2 public versions

· Safari most recent 2 public versions

· Google Chrome most recent 2 public versions

Browser Plug-ins

· Flash Player version or higher. Go to Adobe Flash Player to install the latest version

Video Issues

Should you have any problems viewing a video try these tips below. If you are still unable to view your video, please contact our technical support team at We will respond to your request within 24 business hours.

1. Try a different web browserThere may be a temporary issue or incompatible setting with the browser you are using. See system requirements  above

2. Restart your device: Restarting your device, Internet modem, and/or router can resolve most intermittent connectivity issues.

3. Shut down other programs and stop other Internet activity on your computer and in your home or office: Other devices using your Internet connection can negatively impact your streaming quality.

4. Check the connection to your Internet Service Provider (ISP): If your connection speed is much slower than usual, we recommend that you contact your ISP for additional help. Be sure you meet the minimum requirements of 5-8 mbps by testing your Internet speed here.

Other Resources

  • Other educational opportunities – visit STAR Institute Education page
  • Answers to specific questions regarding SPD - visit STAR Institute FAQs
  • Help finding a service provider in your area - If you live in Colorado or can travel, if you live outside of Colorado and can’t  travel visit STAR Institute Treatment Directory
  • Research articles relevant to SPD - visit STAR Institute Library